Support

Order help

Include your order reference — it is on the order page in the app, and in your confirmation message.

• Where is my order? Every order shows its current stage on the order page, from confirmation through printing to delivery.
• Something arrived damaged or wrong: send a photograph within 14 days of delivery and we will reproduce or refund it.
• I need to change my address: contact us before the order enters printing. Once production has started the address is fixed.

Account help

• Forgotten password: use “Forgot password” on the sign-in screen. A code is sent to your email.
• I cannot sign in: if you signed up with Google or Apple, use that same button rather than a password.
• Delete my account: you can do this yourself from your profile — see the account deletion page.

Selling on MRSM

• Artwork pending review: new work is checked before it is published. This normally takes one to two working days.
• Payout questions: payouts are made against completed orders. Your creator dashboard shows what is pending and what has settled.

Reporting a problem

To report artwork that infringes your copyright, or content that breaches our terms, email [support@mrsm.online] with a link to the listing and a description of the issue. We remove infringing work once we can verify the claim.

To report a security vulnerability, email [support@mrsm.online] with the detail. Please give us a reasonable window to fix it before disclosing it publicly.