Deleting your MRSM account

How to delete your account

• In the mobile app: Profile → Account → Delete account.
• On the website: Profile → Delete account.
• We email you a six-digit code. Entering it confirms the request — this is what stops someone who has borrowed your phone from deleting your account.
• From that moment you cannot place new orders, and if you sell on MRSM your work comes off the storefront. You stay signed in, so that you can still change your mind.
• Deletion completes within 5 working days.
• You can cancel at any point before it completes, from the same screen.

If you cannot sign in

Email [privacy@mrsm.online] from the address on the account and we will verify you another way. Losing access to your account does not cost you the right to delete it.

What is erased

• Your name, email address, avatar and password.
• Your saved delivery addresses and phone numbers.
• Your favourites, follows, saved designs and uploaded personal images.
• Your notifications and notification settings.
• Your public creator profile — handle, display name, biography, avatar and cover image — if you have one.
• Your name and phone number wherever they were copied into an order or a message.

What is kept, and why

Some records survive the account. They no longer identify you: your name, phone number and street address are removed from them, and they point at an anonymous placeholder rather than a person.

• Orders, their items and their totals — tax law requires transaction records to be retained, our production team works from them, and cash-on-delivery balances are collected against them.
• Payout records for artists, for the same accounting reason.
• Reviews you left stay visible but are no longer attributed to you.
• Artwork that has already been sold to someone else stays associated with the order that bought it, so that buyer keeps a valid purchase history.

After deletion

You will not be able to sign in again, and the account cannot be restored. Your email address is released, so you are free to sign up again later as a new customer.

If we need longer

Occasionally a deletion is delayed by an obligation that has to be settled first — an order still in production, cash on delivery not yet collected, or an unpaid artist payout. If that happens we will tell you the reason and the date by which it will complete. A delay is not a refusal: the deletion still happens.