Frequently asked questions

MRSM is an art marketplace for Egyptian artists. You can put an artist's design on a product such as a T-shirt, hoodie or mug, buy an original painting or handmade piece, or ask an artist to make something just for you.

A design is digital artwork we print on the product you choose — you pick the product, colour and size, and place the design yourself. An original is a physical piece made by the artist: a painting, craft or accessory. It isn't printed on products; a painting can have a frame added, and some paintings can be painted again for you in the size you want.

Open a design and tap Customize. Choose the product, its colour and size, then move, resize or rotate the design on it. When it looks right, go to Review & order and add it to your cart.

Yes. On the painting's page, choose a frame before you add it to your cart — the frame's price is added to the painting's.

No — you can order as a guest. You need an account to request a commission or earn loyalty points, and it lets you follow all your orders in one place, save your addresses and check out faster.

Cash on delivery only — you pay the courier when your order arrives. We don't take card payments online.

We deliver across Egypt, to all 27 governorates. The fee depends on your governorate — you'll see it at checkout as soon as you choose one.

Printed items are made to order and ship within 5–7 days. Originals and commissions are prepared by the artist and can take longer. Your order's page shows each step as it moves along.

Call our hotline on ⁦+20 128 666 9906⁩ as soon as you can, before your order goes into production. If the address can't be changed, we'll help you cancel and order again.

No. Prices are shown without VAT. VAT (14%) is added in your cart, and delivery is added at checkout once you choose your governorate.

Signed in: open Orders. As a guest: use Track an order with your order number and the phone number you used at checkout, or tap the button in your confirmation email.

Yes. You can cancel an order, and request a refund within 14 days of receiving it. Call our hotline on ⁦+20 128 666 9906⁩ — cancellations and refunds are handled by phone, not in the app.

If you have an account, you confirm your email once before your first order: your order confirmation and receipt go there, and it keeps your account secure. Guests don't need to.

It's a piece made just for you — for example a portrait from your photo, or artwork for your brand. On the artist's page, choose what you want and see its price, then send your request. You need an account to send one.

Call our hotline on ⁦+20 128 666 9906⁩, message us on WhatsApp, or email ⁦support@mrsm-arthub.com⁩. We reply within 48 hours on working days (Sunday to Thursday).